Summary: To act as a team leader in overseeing and coordinating the delivery of service to women and their children before, during and after shelter. Create and build trusting relationships with the Latina community.
Accountability: Reports to Program Coordinator.
Knowledge and Skills: Ability to work with and advocate for individuals with diverse backgrounds and diverse points of view. Must have demonstrated oral and written communication skills, flexibility in responding to unique situations, and excellent interpersonal and organizational skills. Must have knowledge of the unique issues faced by Latinas including knowledge of the racial, cultural, historical, economic oppression faced by the Hispanic community and specifically by Latinas.
Education and Work Experience: A degree in Human Services or related field preferred. At least 2 years experience providing direct services in the human services field desired.
Essential Duties and Responsibilities:
Meets with women on the waiting list for shelter to assess needs and present options for assistance.
Assists with in-take and exit procedures.
Provides thorough needs analysis and resource referral for each assigned woman in shelter.
Builds trust and communicates effectively in providing services to Latinas.
Creates and maintains relationships with individuals and groups within the Hispanic community.
Builds trusting and positive connections with the Hispanic community.
Acts as a resource to Advocates to design the most effective program for each individual case.
Reviews case logs and files incident reports to assess progress and provide on-going needs analysis.
Ensures proper reporting to appropriate agencies.
Provides basic education regarding the dynamics of domestic violence, the impact on children, and non-violent parenting, etc.
Provides crisis intervention and counseling to residents in cooperation with Advocates.
Coordinates and facilitates support groups.
Provides transportation to clients.
Provides advocacy and follow-up with other agencies and resources as needed.
Acts as a liaison between Friendship Home and other agencies by serving on committees and by providing educational information on Domestic violence.
Ensures recording and maintenance of statistics and records as part of the Agency’s Program Evaluation system.
Ensures adherence to shelter rules, policies and procedures.
Assist in problem-solving and conflict resolution among residents resulting from the dynamics of communal living.
Participates in the cleaning and minor maintenance of the shelters.
Assists residents in moving to transitional units or to permanent residences.
Provides advocacy and support services to former residents as needed and as able.
Assists with the training of new staff and volunteers.
Makes educational/informational presentations to community groups and other interested parties.
Assists with special projects and tasks as assigned by the Program Coordinator.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
Applicant Instructions: Interested applicants may submit resume, cover letter and salary requirements to Friendship Home, Attn: Melissa R., PO Box 85358, Lincoln, NE 68501 or by at melissar@friendshiphome.org.
